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全国版「避難者登録カード」の企画開発|English Follows









The planning and development of a nationwide standard Evacuee Registration Card

In the event of a natural disaster, it is necessary to deal with a variety of people, such as foreigners, people with disabilities, and people with allergies. However, during the Great East Japan Earthquake in 2011, various troubles arose at evacuation centers that highlighted the country’s insufficient preparation to deal with a diverse group of evacuees during a disaster. After reflecting on this situation, the Disaster Countermeasures Basic Act was revised in 2013.

In this revision, within Article 49 it states, “The mayor of municipality must endeavor to grasp people who have difficulty evacuating by themselves and need support in particular to ensure a smooth and speedy evacuation when a disaster has occurred or is likely to occur… ” and “[the mayor] must prepare lists of people… to support the evacuation of or confirm the safety of Persons Requiring Support in Evacuation” (*1). In 2016, about 30% of municipalities nationwide had not yet created the necessary registration card for evacuees, and about 70% of municipalities that had created a registration cards had yet to include information relating to "Persons Requiring Support in Evacuation".

Even after this revision, it was clear that municipalities’ efforts were not progressing. Then, the 2016 Kumamoto earthquake hit. At the time of the disaster, only 32% of disaster-affected foreigners understood the evacuation guidance given, and 44% said they could not evacuate (*2).

During the development process of our organization’s Communication Support Card, COMMUNICAID, we recognized the delay in correspondence from local governments to make proper registration cards for evacuees. This led us to re-examine the necessity of a standard version Evacuee Registration Card that could be used by municipalities nationwide. We appealed to the Ministry of Internal Affairs and Communications, Fire and Disaster Management Agency, and the Council of Local Authorities for International Relations, stating the necessity of this evacuee card. Then, we began planning and developing of a new Evacuee Registration Card that uses pictograms and 14 languages.

The Evacuee Registration Card’s development started with the concept that “everyone should intuitively be able to understand, obtain, and exchange essential information”. In the same way pictograms are used at international airports and public institutions, we corresponded to the guidelines defined by ISO (International Organization for Standardization) and JIS (Japanese Industrial Standards) and surveyed 750 people globally in order to create new pictograms corresponding to one’s health and physical condition.

Lastly, we used the concept of Color Universal Design to finish off our evacuee card, taking into account that color appearance varies due to conditions such as color-blindness, cataracts, and glaucoma. And finally, Japan’s first pictogram and registration card for evacuees with 14 languages was completed. As of April 2017, our Evacuee Registration Card has been open source and free of charge to municipalities and disaster evacuation centers nationwide.




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